Privacy Policy
Last updated: February 26, 2026
National Air Express Travel Services Pvt Ltd ("we", "us", or "our") operates the website nationalairexpress.net, the Facebook Page "National Air Express Travel Services Pvt Ltd", and the BookHoga messaging service (collectively, the "Services"). This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
When you interact with our Services, we may collect:
- Contact Information: Name, phone number, email address, and messaging platform identifiers (e.g., Facebook Messenger ID, WhatsApp number).
- Travel Inquiry Details: Destinations, travel dates, number of travelers, accommodation preferences, and other details you provide when requesting quotes or booking travel services.
- Conversation History: Messages exchanged with our automated assistant or support team through Messenger, WhatsApp, or our website chat.
- Usage Data: Pages visited, features used, and interaction timestamps.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about Umrah packages, flights, hotels, and other travel services.
- Process bookings and reservations on your behalf.
- Provide customer support through our automated assistant and human agents.
- Send booking confirmations, itineraries, and travel-related updates.
- Improve our services, website, and customer experience.
3. Automated Messaging (Messenger & WhatsApp)
Our Services include an AI-powered assistant ("Adam") that responds to messages on Facebook Messenger and WhatsApp. When you message us:
- Your messages are processed to understand your travel needs and provide relevant responses.
- Conversation history is stored to maintain context across your interactions.
- We do not send unsolicited messages. Our bot only responds to messages you initiate.
- You can stop interacting with the bot at any time by simply not sending further messages.
4. Data Sharing
We do not sell, rent, or trade your personal information. We may share your data with:
- Service Providers: Airlines, hotels, and transport operators necessary to fulfill your bookings.
- Platform Providers: Meta (Facebook/Instagram) and WhatsApp, as required by their platform terms for messaging functionality.
- Legal Requirements: When required by law or to protect our rights.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Conversations are stored securely and access is restricted to authorized personnel.
6. Data Retention
We retain your conversation history and booking data for up to 24 months to provide ongoing support and maintain service quality. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for data processing at any time.
8. Third-Party Links
Our Services may contain links to third-party websites (e.g., airline booking portals). We are not responsible for the privacy practices of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
- National Air Express Travel Services Pvt Ltd
- G5 Hill View Arcade, 05 Davis Road, Lahore, Pakistan
- Phone: 042-111-321-123
- WhatsApp: +92 311 4888 444
- Email: [email protected]